Secure messaging: myths, facts, and pitfalls.
نویسنده
چکیده
January/February 2013 | www.aafp.org/fpm | FAMILY PRACTICE MANAGEMENT | 21 atients today tweet, text, chat, and email more often than they talk on the telephone, and many want to communicate electronically with their doctor’s office as well. However, many medical practices are not eager to join the electronic age. Our large multispecialty group was no exception. We assumed that our patient panel, almost 70 percent Medicaid with many having low levels of health literacy, would be disinterested or unable to access electronic communication. We also assumed that secure messaging would add a significant burden to our already overworked staff and increase our time spent answering messages. We couldn’t have been more wrong. Now, up to 1,000 electronic messages per physician pass through our electronic health record’s (EHR’s) secure messaging portal each year. We use the system to handle a wide variety of tasks, from managing refill requests to communicating lab results, and we have found that the benefits outweigh the challenges. Adopting secure messaging not only has helped us provide more satisfying, efficient, and effective patient care with no more hassle, but it also has helped us meet the National Committee for Quality Assurance’s requirements for patient-centered medical home certification, which has helped us obtain higher reimbursements from certain payers. What follows are the myths and facts of secure messaging, as well as a few pitfalls to avoid.
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عنوان ژورنال:
- Family practice management
دوره 20 1 شماره
صفحات -
تاریخ انتشار 2013